How can I return my purchase?Updated a year ago
RETURNS
Return is available for 14 days from the day the order arrived. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please contact the customer service center for the details of the return.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Items that were given for free must also be returned.
If any item that you want to return arrived damaged or in an abnormal condition, you must let us know before returning them.
Additional non-returnable items:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error. Even if it is returned, a refund will not be eligible for that product.
You may choose whichever carrier you feel comfortable with, to return the products to our warehouse in South Korea. Once you have returned your items, please forward us the tracking number so that we can keep track of your package for a refund.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
DEFECTIVE ITEMS
We can only offer compensation if that certain item was purchased within 3 months from the day you reached out to us.
Also, please be noted that in some cases the items may not be confirmed as defective, as it is a matter of the application/usage process.
Therefore, there may be cases where we ask for video / photo proofs. We appreciate your cooperation on this matter.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Unfortunately, we do not have an exchange process for change of mind reasons. If this is the case, please return the items and place a new order.
Exchanges based on change of mind reasons (not expected color/product, hair getting stuck, size issue) will be available only if the customer pays for the round trip shipping fee.
When you receive the refund, the cost of return shipping will be deducted from your refund.
You may choose whichever carrier you feel comfortable with, to return the products to our warehouse in South Korea. Once you have returned your items, please forward us the tracking number so that we can keep track of your package for a refund.