All articles

I want the carrier company to leave my package at a certain place without my physical signature.Updated 2 years ago

[The following details only apply to DHL deliveries, not USPS]

Once the package arrives in your country, DHL will send a link to the customer through text message, which is called the ODD service.

The ODD service allows the customers to register a specific place/ date/ address so that DHL can deliver the package without having to meet the courier and sign the package in person. (The ODD will serve the same as your signature).

However, please keep in mind that when registering the ODD, the customer agrees to the fact that both the shipper (Vanity Table) and DHL do not have any responsibility for lost packages, without exception.

Also, if the address or the contact number was provided incorrectly when the order was placed, we cannot offer any compensation based on the agreement that the customer made when requesting the ODD.

Was this article helpful?
Yes
No
Powered by